Privacy Policy

Last updated: September 15, 2026

Arcai.com (“Arcai,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and when we may disclose it when you use Arcai.com, NetCut, Arcai Router, NetCut Defender, and related applications and services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you use our Services.

Information you provide directly

We may collect information that you voluntarily provide, including:

Email address and other account information when you create or use an Arcai account.
Information you provide when contacting customer support.
Information included in support requests, bug reports, surveys, or other communications.
Payment or transaction information necessary to provide paid services. Payment information may be processed by the applicable payment provider rather than stored directly by Arcai.

Information collected automatically

When you visit our websites or use our Services, we may automatically collect technical information such as:

IP address.
Device and operating-system information.
Browser and user-agent information.
Referral information.
Service usage and diagnostic information.
Dates and times of access.
Information about interactions with our websites and applications.

We may use this information to operate, maintain, secure, troubleshoot, and improve the Services.

Network and device information

Certain Arcai products, including NetCut and related network-management or security features, are designed to inspect network information on the device or network where the software is installed.

Depending on the product and the permissions granted by the user, this may include information such as:

IP addresses.
MAC addresses.
Hostnames.
Device names or manufacturers.
Operating-system or device information.
Network connection information.
Network activity, connection, or device status information.
Information required to diagnose network and security problems.

This information is used to provide the requested network-management, monitoring, security, troubleshooting, and related functionality.

2. Google User Data

Some Arcai Services may allow you to sign in using your Google account.

When you choose Sign in with Google, we receive only the Google account information that you authorize Google to provide through the applicable Google authentication process.

Depending on the permissions requested by the application, this may include:

Your Google account email address.
Your name.
Your Google account identifier.
Your profile picture or other basic profile information made available through the authorization process.

We use Google user data only for purposes necessary to provide and operate the Arcai account and features for which you have authorized access, including:

Creating or associating your Arcai account with your Google account.
Authenticating you and maintaining your signed-in session.
Identifying your Arcai account.
Providing account-related features and services.
Providing customer support related to your account.
Maintaining security and preventing unauthorized access or abuse.

We do not sell Google user data.

We do not use Google user data for advertising.

We do not use Google user data for unrelated purposes.

We do not transfer Google user data to third parties except where necessary to provide the requested service, comply with applicable law, protect our rights or security, or as otherwise permitted by applicable Google requirements and this Privacy Policy.

We do not request access to Google data that is not necessary for the functionality of the applicable Arcai Service.

Google API Services User Data Policy

Our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including its Limited Use requirements.

Google user data is used only to provide or improve the user-facing functionality described above and is not sold to third parties.

3. How We Use Information

We may use information we collect to:

Provide and operate the Services.
Authenticate users and maintain accounts.
Process and manage subscriptions or purchases.
Provide customer support.
Diagnose errors and technical problems.
Detect, prevent, and investigate security incidents, fraud, abuse, or unauthorized access.
Maintain and improve the performance and reliability of our Services.
Understand general usage and traffic patterns.
Comply with legal obligations.
Enforce our terms and protect our rights, users, systems, and property.

We do not use personally identifiable information for purposes unrelated to the Services unless permitted or required by applicable law or with your consent.

4. Cookies and Similar Technologies

Our websites may use cookies and similar technologies to maintain sessions, remember preferences, authenticate users, improve functionality, analyze website traffic, and improve our Services.

You can configure your browser to reject or delete cookies. Some features may not function correctly if cookies are disabled.

5. Traffic and Analytics Data

Our web servers may collect technical information such as IP address, domain information, referral information, browser or user-agent information, and access times.

We may analyze this information to understand general traffic patterns, diagnose technical problems, maintain security, and improve our websites and Services.

Where information is aggregated or de-identified so that individual users cannot reasonably be identified, it may be used for statistical or analytical purposes.

6. Support Requests

If you contact Arcai for technical support, we may use the information you provide to investigate and resolve your request.

If you voluntarily provide an IP address, hostname, network information, diagnostic information, or other technical information in a support request, we may use that information to diagnose the reported problem.

Certain network-diagnostic requests may require technical testing of the address or system information you provide. Such testing may include network connectivity checks, port checks, operating-system detection, or similar diagnostics where reasonably necessary to address the support request.

You should not provide information that you do not want Arcai to use for troubleshooting.

7. Public Forums and Communications

Arcai may provide forums, message boards, comments, or other public communication areas.

Information that you voluntarily publish in a public area may be visible to other users and may be collected or copied by others. Do not publish sensitive personal information in public areas.

Information sent to Arcai by email or other communication channels may be retained and used to respond to your request, provide support, or address legal or security matters.

8. Sharing of Information

We do not sell your personal information or Google user data.

We may disclose information in the following circumstances:

Service providers: We may use trusted service providers that process information on our behalf to host, operate, secure, maintain, or support our Services.
Payment providers: Payment and transaction information may be processed by third-party payment providers when you purchase a paid service.
Legal requirements: We may disclose information when required by law, regulation, legal process, or governmental request.
Security and protection: We may disclose information when reasonably necessary to investigate fraud, abuse, security incidents, unauthorized access, or threats to Arcai, our users, or others.
Business transactions: Information may be transferred as part of a merger, acquisition, restructuring, sale of assets, or similar business transaction, subject to applicable law.
With your consent: We may disclose information when you specifically authorize us to do so.

Service providers are permitted to process information only as necessary to perform services for Arcai or as otherwise permitted by law.

9. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining account records, resolving disputes, enforcing agreements, maintaining security, and complying with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.

10. Account Deletion and Google Access

If you use Google Sign-In and want to stop allowing Arcai to access your Google account information, you may revoke Arcai’s access through your Google Account security settings.

You may also contact us at [email protected] to request deletion of your Arcai account and associated personal information.

When we receive a valid deletion request, we will take reasonable steps to delete or anonymize information that we are not required to retain.

Some information may need to be retained where required by law, necessary to resolve disputes, enforce agreements, prevent fraud or abuse, or maintain security.

11. Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission, computer system, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

12. Third-Party Websites and Services

Our websites and applications may contain links to third-party websites or services.

Third-party services operate under their own privacy policies and terms. Arcai is not responsible for the privacy practices of third-party websites or services that we do not control.

13. Children’s Privacy

Our Services are not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to Arcai in violation of applicable law, please contact us at [email protected] so that we can investigate and take appropriate action.

14. International Data Processing

Depending on where you access or use the Services, your information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers and processing of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes to how we collect, use, store, or share personal information or Google user data, we will update this page and the “Last updated” date. Where required, we will also provide additional notice through the Services.

You should review this Privacy Policy periodically to remain informed about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, your Arcai account, or our handling of Google user data, please contact:

Arcai.com
Montreal, Quebec, Canada
Email: [email protected]

For requests concerning access to, correction of, or deletion of your personal information, please include sufficient information for us to identify your account and process your request.

Effective date: September 15, 2026
Last updated: September 15, 2026

Arcai.com

privacy policy