Admin I can't Login

[AhzParticipant]

after I updated the program to the last version I found that pro service doesn’t work so I tried to log in using Google account or Arcai account the sit refuse to sign
please help

• This topic was modified 3 years, 11 months ago by  Ahz.

[adminKeymaster]

hello Ahz, try to reboot your PC and login , the login service is working , tested.

[AhzParticipant]

I tried many times even I uninstalled netcut and reinstalled it but I can’t log in

[adminKeymaster]

could you detail what happen when you click on google sign in or arcai login in netCut pro ? when you hit sign in, does the user interface give “login failed” ? or nothing happen? can you click on “status tab” beside pro tab, see what’s the log says ?

also, can you do a ping login.arcai.com from command line , see if you can get response?

thanks

[AhzParticipant]

when I click on google login in another window opens to enter my password after that it disappears and nothing happens
when I use Arcai login in also asks to me inter my user name and password then nothing happens
for Ping, it gives me request Timeout many times and one time I got a reply

[adminKeymaster]

It means your connection to internet is too slow to use our service. was it working before? try to reboot your wifi router ?

[adminKeymaster]

reboot wifi router, when internet is back, try to do a login.

[AhzParticipant]

I think someone was using netcut preventing me to use the service
anyway it works now
thanks for your support

[Author]

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