Admin I can't Login

This topic contains 7 replies, has 2 voices, and was last updated by  Ahz 2 weeks, 2 days ago.

  • Author
    Posts
  • #4950

    Ahz
    Participant

    after I updated the program to the last version I found that pro service doesn’t work so I tried to log in using Google account or Arcai account the sit refuse to sign
    please help

    • This topic was modified 2 weeks, 6 days ago by  Ahz.
  • #4952

    admin
    Keymaster

    hello Ahz, try to reboot your PC and login , the login service is working , tested.

  • #4953

    Ahz
    Participant

    I tried many times even I uninstalled netcut and reinstalled it but I can’t log in

  • #4957

    admin
    Keymaster

    could you detail what happen when you click on google sign in or arcai login in netCut pro ? when you hit sign in, does the user interface give “login failed” ? or nothing happen? can you click on “status tab” beside pro tab, see what’s the log says ?

    also, can you do a ping login.arcai.com from command line , see if you can get response?

    thanks

  • #4988

    Ahz
    Participant

    when I click on google login in another window opens to enter my password after that it disappears and nothing happens
    when I use Arcai login in also asks to me inter my user name and password then nothing happens
    for Ping, it gives me request Timeout many times and one time I got a reply

  • #4999

    admin
    Keymaster

    It means your connection to internet is too slow to use our service. was it working before? try to reboot your wifi router ?

  • #5000

    admin
    Keymaster

    reboot wifi router, when internet is back, try to do a login.

  • #5018

    Ahz
    Participant

    I think someone was using netcut preventing me to use the service
    anyway it works now
    thanks for your support

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