Problem with Pro account

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This topic contains 7 replies, has 2 voices, and was last updated by  admin 7 months ago.

  • Author
    Posts
  • #3082

    Fazios
    Participant

    I purchased 1y Pro Account from my Notebook but I’am unable to use the pro features on my android phone. It just keep saying that it’s expired, both with arcai.com login and the google login.
    Any suggestion?
    Thanks in advance

  • #3083

    admin
    Keymaster

    it might bind with your notebook’s hardware ID. can you try to use arcai.com login or google login on your notebook first , the pro membership will transfer into your login. Then you can use this login on any other device running netcut.

  • #3089

    Fazios
    Participant

    Arcai and google login display a “Load PRO account failed” error.
    Both on chrome and edge browsers
    Pro ID: 3256582

  • #3091

    admin
    Keymaster

    can you try do click on Refresh button? our login service had issue about 30 minutes ago and we did a fix , it is back up running now.

  • #3092

    Fazios
    Participant

    Same.
    Seems that my login is hardware linked.
    Is there a method to link it with the google or arcai login?
    I used paypal with the same email adress

  • #3099

    admin
    Keymaster

    Hello Fazios,

    3256582 has been extended one month. please try to do a refresh

  • #3100

    Fazios
    Participant

    Hello, the problem still persist.
    On the computer now the expiring date results invalid but Pro features are working, while on the phone I have the same problem as before, without Pro features. Phone ID is 2954708.

    Thanks for your help!

  • #3101

    admin
    Keymaster

    Please login as FAZIOS on your phone

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