the update is incorrect

This topic contains 11 replies, has 2 voices, and was last updated by  admin 4 years, 6 months ago.

  • Author
    Posts
  • #4715

    cemaio
    Participant

    When I install the new update from netcut and want to run it, the page prompts me to install an update which I have already installed

  • #4716

    admin
    Keymaster

    please clear your browser cache. or start with incognito mode try.

  • #4717

    cemaio
    Participant

    I have already cleared my browser cache and tried incognito mode. Both did not solve the problem

  • #4718

    admin
    Keymaster

    please remove uninstall, then remove all files under arcai.com folder at c:\program files(x86)\arcai.com, see if it helps ?

    then reinstall netcut

    • This reply was modified 4 years, 6 months ago by  admin.
  • #4720

    admin
    Keymaster

    also, if you have not remove files under arcai.com folder. could you try click on netcut_windows.exe , see if it run ?

    if it does run and quickly quit itself. please compress whole folder of arcai.com , and mail to [email protected], you will be given free Pro for one month for this. we need that file to check what went wrong

    thanks

  • #4721

    cemaio
    Participant

    nop not wordek for me

  • #4722

    admin
    Keymaster

    when you click on netcut_windows.exe does it run and quit itself ?

  • #4726

    cemaio
    Participant

    no it quit it self

  • #4727

    admin
    Keymaster

    ok. can you package the folder of arcai.com and mail to [email protected] , so we can check it?

  • #4728

    cemaio
    Participant

    when i send the e-mail it is shown to me that the e-mail cannot be sent because it contains a virus but i can send it via download link

  • #4729

    cemaio
    Participant
  • #4730

    admin
    Keymaster

    dear cemaio,

    the netcut_windows.exe you uploaded file is still 3.0.72 version !! 🙂 so you have never really upgrade to latest version. maybe you downloaded a cache, maybe you run an old downloaded file.

    when you download netcut.exe from arcai.com and run. make sure you see do you want to install netCut “3.0.100” at the title.

    thanks

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