Please help me !!!

This topic contains 19 replies, has 4 voices, and was last updated by  Vzi 2 weeks ago.

  • Author
    Posts
  • #5920

    Vzi
    Participant

    Just download netcut app on my laptop and already installed it. The problem is when i open the app it seems the app cant detect any of my devices in my wifi. Already tried to click the refresh button but it doesnt work its never happen before usually it can detect my devices. Oh if you want to say to re install it already done it but the result is the same im so sad, need someone help to fix my problem pleaseee !!!

  • #5924

    admin
    Keymaster

    there is “log information ” at the right most tab, does it says loading ? or scanning?

    if it says loading, please wait a few seconds, if not load after 10 seconds, you can try to reload the whole page at http://www.arcai.com/netCut/s/

  • #5926

    Vzi
    Participant

    It says loading and i just tried the solution that you gave but still nothing happened. Still need solution please admin

  • #5933

    Vzi
    Participant

    Still need help.

  • #5934

    admin
    Keymaster

    hello Vzi,

    could you try to ping login2.arcai.com and post it here the output ?

    Thanks

  • #5936

    Vzi
    Participant

    okay but before that can you tell me how to ping login2 arcai.com and where i can see the output please?

  • #5940

    yagami light
    Participant
  • #5944

    admin
    Keymaster

    click on start –> run –> type in cmd.exe — hit enter key

    type in
    ping login2.arcai.com

  • #5945

    admin
    Keymaster

    click on start –> run –> type in cmd.exe — hit enter key

    type in
    ping login2.arcai.com

  • #5946

    Vzi
    Participant

    Microsoft Windows [Version 10.0.18362.1016]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\Users\ASUS X505Z>ping login2.arcai.com

    Pinging login2.arcai.com [23.239.9.165] with 32 bytes of data:
    Reply from 23.239.9.165: bytes=32 time=325ms TTL=49
    Reply from 23.239.9.165: bytes=32 time=345ms TTL=49
    Reply from 23.239.9.165: bytes=32 time=401ms TTL=49
    Reply from 23.239.9.165: bytes=32 time=274ms TTL=49

    Ping statistics for 23.239.9.165:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 274ms, Maximum = 401ms, Average = 336ms

  • #5947

    admin
    Keymaster

    looks good. are you running latest version of netCut ?

  • #5948

    Vzi
    Participant

    Of course i download the latest one but i dont know why this problem happened to me i already tried to re install my necut many times but still it cant be used

  • #5949

    yagami light
    Participant

    C:\Users\Acer>ping login2.arcai.com

    Pinging login2.arcai.com [45.33.66.239] with 32 bytes of data:
    Reply from 45.33.66.239: bytes=32 time=217ms TTL=48
    Reply from 45.33.66.239: bytes=32 time=214ms TTL=48
    Reply from 45.33.66.239: bytes=32 time=212ms TTL=48
    Reply from 45.33.66.239: bytes=32 time=212ms TTL=48

    Ping statistics for 45.33.66.239:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 212ms, Maximum = 217ms, Average = 213ms

  • #5951

    Vzi
    Participant

    what should i do admin? to fix this problem

  • #5952

    Vzi
    Participant

    still waiting.

  • #5953

    admin
    Keymaster

    hello Vzi,

    please email to [email protected] .

    we need this information

    1. click on this link

    https://www.google.com/search?q=what+is+my+ip

    and make a copy of your IP.

    we will mail you a debug version to test out , we will also need your help copy the output and email to [email protected]

    thanks

  • #5955

    Vzi
    Participant

    Doneee

  • #5957

    david hodges
    Participant

    im having the same problem

  • #5960

    yagami light
    Participant

    admin please help me

  • #5962

    Vzi
    Participant

    still waiting

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