if the person use arcai login or google sign in. you write email to [email protected], and requst for number based ID of that login. once you got that ID, you can proceed same as above method.
It simply means from your PC to arcai.com’s service network is not working. thus you can’t load ID. refresh the page should triger relogin. if it still not come up after 3 minutes. your network or firewall might be blocking
have you tried on other PC or on another network?
try do to run this command
ping login2.arcai.com
see if you got response. if you can’t get response reply. then you need to check your network.