sure. please mail your order ID [email protected], also, are you going to netcut pro with ‘svargas2490’ ? or google sign in please have those info in email
1. order ID
2. sign in name (arcai login name or google sign email).
are you be able to see other device than youself and gateway? if yes, you can do a scan . that someone might be not using internet at the moment you run netcut. but as soon as they start to use internet, netcut should be able to detect it.